FAQ
By sending an email to contact@dorotheesausset.com
Our jewelry is made in our workshops in Jaipur.
Our creations are gilded with 24 carat fine gold and are made on a silver or brass base depending on the model. The finish is stable and durable over time under normal conditions of use.
We exclusively use fine and natural stones.
In order to preserve your jewelry, it is advisable not to wear it in water (shower, swimming pool, beach) and to avoid any contact with creams and perfumes which contain corrosive agents which can alter the gilding of fine gold.
All our jewelry is guaranteed for 12 months from the date of purchase. During this period, we will exchange or repair any jewelry with a manufacturing defect*. Beyond the warranty period, after-sales service for repair or replacement can be provided and will be the subject of a quote.
*damage due to improper use will not be covered by the 12-month warranty but may be repaired or replaced upon estimate.
If you ordered your jewelry from our e-shop, you can send us your support request directly, along with a photo of your jewelry and its warranty certificate, by email to: contact@dorotheesausset.com
If you purchased your jewelry in a store, please contact our reseller who will be able to carry out the after-sales service procedures.