FAQ

May I return a product  ?

The Buyer benefits from a withdrawal period of fourteen (14) days from the delivery of his order to return the product to Dorothée Sausset for exchange or refund without penalty, with the exception of the return costs which will be at his own expense. The risks associated with the return are the responsibility of the Buyer. The period of fourteen (14) days runs from the day the Buyer receives the item ordered.

Returns must be in the original packaging and the product must conform to that received. The products must be returned in perfect condition, complete (accessories, pouches, booklets, etc.) accompanied by an explanatory note recalling the Buyer’s contact details as well as his wish to receive a refund or a credit note valid on the Dorothée Sausset site. The Buyer must attach to his withdrawal request a copy of his invoice or any other element identifying the order and its holder.

For any return, the Buyer must inform Customer Service by email at [email protected] who will communicate the address to return the item to.

Dorothée Sausset will, within fourteen (14) working days from the date of receipt and verification of the product returned by the Purchaser, reimburse the payment received corresponding to the product, subject of the withdrawal. The refund will be made according to the Buyer’s wishes in the form of a credit note valid for six (6) months from the date of issue on the site www.dorotheesausset.com or a refund credited directly to his bank account

All special orders of products not available on the Site and therefore requiring a specific request to Dorothée Sausset, will not be refunded.

What are the warranties and after sales services ?

The warranties only cover a manufacturing defect within one (1) year from the purchase of the product. Any damage resulting from improper use cannot be covered.

In the event of a defective product, the Buyer can send the product back to after-sales service. Before sending us the product, the Buyer agrees to send an email to the address: [email protected] The Buyer is invited to specify if possible his order number, to explain the problem encountered with the piece of jewlery and to attach one or more photos showing precisely the defect. Dorothée Sausset will thus confirm to the Buyer by e-mail that the product is repairable or exchangeable and whether the Buyer can return it or not.

It will be up to the Buyer to keep any proof of this return. The return of goods is carried out at the expense and risk of the Buyer.

Upon receipt of the product in after-sales service, and if it is repairable or exchangeable, Dorothée Sausset will return the product at its own expense.

In the event that the defective product returned to Dorothée Sausset cannot be repaired, an identical product will be sent or a refund will be issued.

How do I take care of my Silver 925 gold plated 18 carats  jewelry?

Silver oxidizes naturally. To preserve it as well as possible, not to leave it in the open. If you notice that your jewelry is oxidizing, you can clean it with a chamois cloth or cotton.

It is advisable not to put your jewelry in contact with water or perfume.

When you are not wearing it, keep it in the Dorothée Sausset pouch or in a cotton pouch.

Avoid putting your jewelry in contact with cream or soap which leaves traces and accumulates between the stones and in the small carvings of the metal. They tarnish the metal and the shine of stones over time. In case of contact, they must therefore be rinsed well.

How do I know my ring size?

Wearing or gifting a ring is often symbolic. Depending on which finger of the hand you choose, to wear it,  it can reveal your feelings or your personality.

Find our ring size guide here.

SIZE GUIDE FOR DOROTHEE SAUSSET RINGS

Choose one of your rings that fits the finger you wish to wear your purchase on. Place your ring on the circles below until you find one that fits perfectly inside your ring.

Please make sure this document is printed in actual size by checking the scale above